FAQ: Frequently Asked Questions about Aelo

The Free plan costs 0 zł and does not require a credit card. The Starter plan costs 399 zł net per month, the Pro plan 999 zł net, and the Custom plan from 1,999 zł net. Opting for annual billing reduces the subscription fee by 20%: the Starter plan then costs 319 zł, and the Pro plan 799 zł net per month. A full comparison can be found at pricing.

Yes. The Starter package costs 399 zł net per month, or 490.77 zł including VAT, and 319 zł net when billed annually. It includes daily tracking, a full monthly report, 6 key phrases and 500 AeloCoins per month. You can also start with the Free plan.

Yes. Instead of a trial period, there’s the Free plan: no card required, with a single measurement, a full report and 250 AeloCoins to get you started. We explain how to set up an account in the article how to create an Aelo account.

No. The prices quoted are net; we add 23% VAT to them.

Yes. Upgrading to a higher tier takes effect immediately, with a pro-rata charge. Downgrading, however, takes effect from the next billing period.

The Free and Starter plans cover one brand and one user. The Pro plan covers three brands and two users, and you can add each additional brand for 499 zł net per month. With the Custom plan, the number of brands is specified in the quote, and there is no limit on the number of users. See the entry for more details users.

No. Aelo is designed for businesses and organisations, which is why we ask for a business email address when you register.

AeloCoins This is the billing unit within Aelo. You use them to pay for conversations with advisers, as well as content and graphics in the Studio. You can see the cost of each action before you start it.

No. The scan and the full report are included in the subscription. We explain what happens during the first scan in the article the first measurement in Aelo.

The subscription balance is reset at the start of each period, and any unused balance expires at the end of that period. AeloCoins purchased via top-up form a separate balance, valid for 12 months from the date of purchase. We explain how to buy more of them in this article AeloCoins: what they’re used for and how to top them up.

We measure visibility across four models: ChatGPT, Claude, Gemini and Perplexity. We measure brand presence on X using a separate module. We describe the method of asking questions in methodology.

In the paid plans, measurements are carried out daily using the same set of queries, and a full report is generated once a month. In the Free plan, the measurement is a one-off. You can view the results in the module Visibility.

Not when measuring spontaneous awareness. As the queries relate to categories, the model must identify the brand itself. We deliberately only state the brand name in the comparative section, which we report separately.

The results are assessed following the next full scan, which is usually a month later. We explain why not sooner in the text why changes take time.

No. Models’ responses vary over time, between models and across languages, and no one controls what a model generates. Aelo measures visibility, highlights gaps and prepares materials, but does not promise a specific ranking, traffic or sales.

Yes. The barriers identified in the report are being addressed tasks, each with the figure from which it is derived, and arranged according to their impact on the result. The materials required to make them are prepared by Studio, and advisers help you plan your next steps.

No. Aelo prepares the article, graphics and description, whilst you or your agency handle the publication. Aelo does not have access to your content management system.

Yes. You don’t need to install or connect anything: you simply enter the website address, and Aelo automatically indexes its subpages. The report tells you what to do and why, whilst Studio prepares the text and graphics. Find out more on the website Aelo for small businesses.

No. Aelo does not integrate with the sales platform or the app. To begin with, it indexes the subpages of your website, and gathers the rest of its knowledge from the models’ responses.

No. The studio prepares content and graphics in the style you’ve already chosen. The design of the website and the visual identity remains your responsibility.

Yes. Each brand has its own scan, report and task list, and in the ‘All Brands’ view you can see them side by side, along with the date of the next scan. The Pro plan covers three brands, whilst in the Custom plan we tailor the number of brands to suit your agency. See the website for details Aelo for agencies.

No, unless you set up a user account for him within the plan’s limit.

Accounts are personal and cannot be shared. You add a colleague as a separate user within the limits of your plan.

By card via Stripe, paid in advance for the billing period. A bank transfer with a 7-day payment term is available on the Custom plan. We send invoices by email to the address linked to your account.

You can cancel your monthly subscription via the control panel or by email, with effect from the end of the current billing period. An annual subscription must be cancelled at least 30 days before it ends. Fees for any part of a billing period that has already begun are non-refundable. The terms and conditions are set out in terms and conditions.

No. We do not use confidential customer data to train public or shared models, nor do we use it for marketing purposes, without separate, explicit consent.

You can export data from the dashboard yourself for 30 days. After this period, we will either delete or anonymise it within the following 30 days, and backups are overwritten on a cycle of up to 90 days. Details can be found in privacy policy.

From models by Anthropic, OpenAI, Google, xAI, Perplexity, Voyage AI and fal.ai. The list may change depending on availability, quality, security or cost.

Aelo is made up of Karolina Wcisło, who is responsible for product and design, and Patryk Pietrzyk, who is responsible for technology. The company is called Aelo Prosta Spółka Akcyjna and is based in Bielsko-Biała. Find out more on the website About us.

Development of the product began in the first quarter of 2026. Starting with the initial idea, through the MVP, we have now reached the SEED phase.

The target is 99.0% on a monthly basis. We provide 24 hours’ notice of any planned maintenance work. Full details are available on the website SLA.

Through contact form or by email to kontakt@aeloapp.io. We’ll reply within one working day.