{"id":756,"date":"2026-09-21T10:41:20","date_gmt":"2026-09-21T08:41:20","guid":{"rendered":"https:\/\/aeloapp.io\/?page_id=756"},"modified":"2026-10-05T07:54:54","modified_gmt":"2026-10-05T05:54:54","slug":"help","status":"publish","type":"page","link":"https:\/\/aeloapp.io\/en\/pomoc\/","title":{"rendered":"Help"},"content":{"rendered":"<main id='bde-main'><section class=\"bde-section-756-108 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><h1 class=\"bde-heading-756-109 bde-heading\">\nHelp: how to use Aelo\n<\/h1><div class=\"bde-text-756-110 bde-text\">\n<p>Guidance on using the system, service specifications and documents. If you cannot find the answer here, please email <a href=\"mailto:kontakt@aeloapp.io\">kontakt@aeloapp.io<\/a>.<\/p>\n<\/div><\/div>\n<\/section><section class=\"bde-section-756-111 bde-section\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-columns-756-112 bde-columns\"><div class=\"bde-column-756-113 bde-column\">\n  \n  \n\t\n\n\n\n<h2 class=\"bde-heading-756-114 bde-heading\">\nContract and support\n<\/h2><div class=\"bde-text-756-115 bde-text\">\n<ul><li><a href=\"https:\/\/aeloapp.io\/en\/help\/sla\/\">Service Parameters and Support (SLA)<\/a><\/li><\/ul>\n<\/div>\n<\/div><\/div><\/div>\n<\/section><section class=\"bde-section-756-124 bde-section ae-faq\" data-entrance=\"slideUp\">\n  \n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-div-756-125 bde-div\" data-entrance=\"slideUp\">\n  \n  \n\t\n\n\n\n<div class=\"bde-text-756-126 bde-text\" data-entrance=\"slideUp\">\nFAQ\n<\/div><h2 class=\"bde-heading-756-127 bde-heading\" data-entrance=\"slideUp\">\nFrequently Asked Questions\n<\/h2><div class=\"bde-text-756-128 bde-text\" data-entrance=\"slideUp\">\nThe contract, support, accounts and models used by Aelo.\n<\/div>\n<\/div><div class=\"bde-text-756-129 bde-text\" data-entrance=\"slideUp\">\n<details class=\"fq\"><summary><span class=\"q\">What is Aelo\u2019s availability?<\/span><span class=\"s\" aria-hidden=\"true\"><\/span><\/summary><div class=\"a\"><p>The target is 99.0% on a monthly basis. We provide 24 hours\u2019 notice of any planned maintenance work. Full details can be found on the service and support specifications page.<\/p><\/div><\/details><details class=\"fq\"><summary><span class=\"q\">How quickly do you respond to a report?<\/span><span class=\"s\" aria-hidden=\"true\"><\/span><\/summary><div class=\"a\"><p>Lack of access to the platform: 4 working hours. Key feature unavailable: 1 working day. General fault or enquiry: 2 working days. Support is available on working days from 8.00 am to 4.00 pm. Response time does not mean the time taken to resolve the fault.<\/p><\/div><\/details><details class=\"fq\"><summary><span class=\"q\">How do I report a bug?<\/span><span class=\"s\" aria-hidden=\"true\"><\/span><\/summary><div class=\"a\"><p>Write to <a href=\"mailto:kontakt@aeloapp.io\">kontakt@aeloapp.io<\/a> or report it via the control panel. Please include a description of the problem and your account ID. We will process your complaint within 14 days of receiving all the necessary information.<\/p><\/div><\/details><details class=\"fq\"><summary><span class=\"q\">Can I change my plan?<\/span><span class=\"s\" aria-hidden=\"true\"><\/span><\/summary><div class=\"a\"><p>Yes. Upgrading to a higher tier takes effect immediately, with a pro-rata charge. Downgrading takes effect from the next billing period. <a href=\"https:\/\/aeloapp.io\/en\/price-list\/\">Price list \u2192<\/a><\/p><\/div><\/details><details class=\"fq\"><summary><span class=\"q\">Can I share my account with a colleague?<\/span><span class=\"s\" aria-hidden=\"true\"><\/span><\/summary><div class=\"a\"><p>Accounts are personal and cannot be shared. You add a colleague as a separate user within the limits of your plan.<\/p><\/div><\/details><details class=\"fq\"><summary><span class=\"q\">Can an agency manage its clients\u2019 brands on Aelo?<\/span><span class=\"s\" aria-hidden=\"true\"><\/span><\/summary><div class=\"a\"><p>Yes. The end customer does not receive their own access to the platform, unless you set up a user account for them within the plan\u2019s limit. <a href=\"https:\/\/aeloapp.io\/en\/for-whom\/for-agencies\/\">For agencies \u2192<\/a><\/p><\/div><\/details><details class=\"fq\"><summary><span class=\"q\">What language models does Aelo use?<\/span><span class=\"s\" aria-hidden=\"true\"><\/span><\/summary><div class=\"a\"><p>From the models developed by Anthropic, OpenAI, Google, xAI, Perplexity, Voyage AI and fal.ai. The list may change depending on availability, quality, security or cost.<\/p><\/div><\/details><details class=\"fq\"><summary><span class=\"q\">Can I open an account as a private individual?<\/span><span class=\"s\" aria-hidden=\"true\"><\/span><\/summary><div class=\"a\"><p>No. Aelo is intended solely for businesses and organisations, for use in connection with their operations.<\/p><\/div><\/details>\n<\/div><\/div>\n<\/section><\/main>","protected":false},"excerpt":{"rendered":"<p>Pomoc: jak korzysta\u0107 z Aelo Instrukcje poruszania si\u0119 po systemie, parametry us\u0142ugi i dokumenty. Je\u015bli nie znajdziesz tu odpowiedzi, napisz na kontakt@aeloapp.io. Umowa i wsparcie Parametry us\u0142ugi i wsparcie (SLA) FAQ Najcz\u0119stsze pytania Umowa, wsparcie, konta i modele, z kt\u00f3rych korzysta Aelo. Jak\u0105 dost\u0119pno\u015b\u0107 ma Aelo?Cel to 99,0% w skali miesi\u0105ca. O planowanych pracach utrzymaniowych [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-756","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.4 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pomoc Aelo: jak korzysta\u0107 z systemu<\/title>\n<meta name=\"description\" content=\"Instrukcje poruszania si\u0119 po panelu Aelo, parametry us\u0142ugi i wsparcia (SLA) oraz kontakt z pomoc\u0105 techniczn\u0105: pomoc@aeloapp.io.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aeloapp.io\/en\/help\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pomoc Aelo: jak korzysta\u0107 z systemu\" \/>\n<meta property=\"og:description\" content=\"Instrukcje poruszania si\u0119 po panelu Aelo, parametry us\u0142ugi i wsparcia (SLA) oraz kontakt z pomoc\u0105 techniczn\u0105: pomoc@aeloapp.io.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/aeloapp.io\/en\/help\/\" \/>\n<meta property=\"og:site_name\" content=\"Aelo\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-05T05:54:54+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Pomoc Aelo: jak korzysta\u0107 z systemu\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/aeloapp.io\\\/pomoc\\\/\",\"url\":\"https:\\\/\\\/aeloapp.io\\\/pomoc\\\/\",\"name\":\"Pomoc Aelo: jak 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Lista mo\u017ce si\u0119 zmienia\u0107, je\u015bli uzasadniaj\u0105 to dost\u0119pno\u015b\u0107, jako\u015b\u0107, bezpiecze\u0144stwo lub koszty.","inLanguage":"pl-PL"}},{"@type":"Question","@id":"https:\/\/aeloapp.io\/pomoc\/#faq-8","position":8,"name":"Can I open an account as a private individual?","answerCount":1,"inLanguage":"pl-PL","acceptedAnswer":{"@type":"Answer","text":"Nie. Aelo jest przeznaczone wy\u0142\u0105cznie dla firm i instytucji, do u\u017cytku zwi\u0105zanego z ich dzia\u0142alno\u015bci\u0105.","inLanguage":"pl-PL"}}]}},"_links":{"self":[{"href":"https:\/\/aeloapp.io\/en\/wp-json\/wp\/v2\/pages\/756","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aeloapp.io\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aeloapp.io\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aeloapp.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aeloapp.io\/en\/wp-json\/wp\/v2\/comments?post=756"}],"version-history":[{"count":7,"href":"https:\/\/aeloapp.io\/en\/wp-json\/wp\/v2\/pages\/756\/revisions"}],"predecessor-version":[{"id":781,"href":"https:\/\/aeloapp.io\/en\/wp-json\/wp\/v2\/pages\/756\/revisions\/781"}],"wp:attachment":[{"href":"https:\/\/aeloapp.io\/en\/wp-json\/wp\/v2\/media?parent=756"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}