{"id":1173,"date":"2026-10-21T09:05:13","date_gmt":"2026-10-21T07:05:13","guid":{"rendered":"https:\/\/aeloapp.io\/?page_id=1173"},"modified":"2026-10-26T00:07:51","modified_gmt":"2026-10-25T23:07:51","slug":"task-tickets","status":"publish","type":"page","link":"https:\/\/aeloapp.io\/en\/pomoc\/tickets-zadania\/","title":{"rendered":"Tickets: how to work with tasks"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Tickets is the task board for your brand. It collects actions meant to increase the chance that AI chats will start mentioning and recommending the brand: changes on your website and publications elsewhere. Tasks come from the Dossier, the audit and the outreach plan, and you can add your own manually.<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><ul><li><a href=\"#h-jak-wyglada-tablica\" data-level=\"2\">What the board looks like<\/a><\/li><li><a href=\"#h-co-mowi-karta-zadania\" data-level=\"2\">What a task card tells you<\/a><\/li><li><a href=\"#h-przyciski-utworz-omow-opublikuj\" data-level=\"2\">Buttons: Create, Discuss, Publish<\/a><\/li><li><a href=\"#h-co-sie-dzieje-po-publikacji\" data-level=\"2\">What happens after publishing<\/a><\/li><li><a href=\"#h-archiwizacja-z-powodem\" data-level=\"2\">Archiving with a reason<\/a><\/li><li><a href=\"#h-od-czego-zaczac\" data-level=\"2\">Where to start<\/a><\/li><li><a href=\"#h-zadania-na-stronie-i-poza-strona\" data-level=\"2\">On-site and off-site tasks<\/a><\/li><li><a href=\"#h-przykladowy-przebieg-zadania\" data-level=\"2\">A sample task flow<\/a><\/li><li><a href=\"#h-jak-ustalac-kolejnosc\" data-level=\"2\">How to set priorities<\/a><\/li><li><a href=\"#h-faq\" data-level=\"2\">FAQ<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 id=\"h-jak-wyglada-tablica\" class=\"wp-block-heading\">What the board looks like<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The board has five columns: <strong>Drafts<\/strong>, <strong>Published<\/strong>, <strong>Detected<\/strong>, <strong>Verified<\/strong> and <strong>Archive<\/strong>. The number next to a column name tells you how many tasks it holds. Above the board you switch the view: <strong>All<\/strong>, <strong>On-site<\/strong> or <strong>Off-site<\/strong>.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ae920e4dc01b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ae920e4dc01b\" class=\"wp-block-image size-full is-resized wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/aeloapp.io\/wp-content\/uploads\/2026\/10\/aelo-pomoc-tickets-1-tablica-en.png\" alt=\"Tickets task board in Aelo with Drafts, Published, Detected, Verified and Archive columns\" class=\"wp-image-1174\" width=\"1490\" height=\"812\" loading=\"lazy\" style=\"width:1490px\" srcset=\"https:\/\/aeloapp.io\/wp-content\/uploads\/2026\/10\/aelo-pomoc-tickets-1-tablica-en.png 1490w, https:\/\/aeloapp.io\/wp-content\/uploads\/2026\/10\/aelo-pomoc-tickets-1-tablica-en-300x163.png 300w, https:\/\/aeloapp.io\/wp-content\/uploads\/2026\/10\/aelo-pomoc-tickets-1-tablica-en-1024x558.png 1024w, https:\/\/aeloapp.io\/wp-content\/uploads\/2026\/10\/aelo-pomoc-tickets-1-tablica-en-768x419.png 768w, https:\/\/aeloapp.io\/wp-content\/uploads\/2026\/10\/aelo-pomoc-tickets-1-tablica-en-18x10.png 18w\" sizes=\"auto, (max-width: 1490px) 100vw, 1490px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">The Tickets board. Task content and numbers have been replaced with examples.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">New tasks wait in Drafts. You add your own card with the <strong>Add card<\/strong>button, and the new card goes to the Drafts column. The <strong>Add column<\/strong> button lets you extend the board.<\/p>\n\n\n\n<h2 id=\"h-co-mowi-karta-zadania\" class=\"wp-block-heading\">What a task card tells you<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Click a task title to open its details. At the top there are three labels:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Place<\/strong>: On-site (a change on your website) or Off-site (a publication on another site).<\/li>\n\n\n\n<li><strong>Stage<\/strong>: for example Foundation, First publications or First citations.<\/li>\n\n\n\n<li><strong>Effort<\/strong>: small, medium or large, that is, how much work the task needs.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Below the title is the <strong>Why<\/strong>section: a short explanation of what the task will change in the brand's visibility. Further down you see the category, the date added and the source, for example Dossier: action plan.<\/p>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6ae920e4dc519&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6ae920e4dc519\" class=\"wp-block-image size-full is-resized wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/aeloapp.io\/wp-content\/uploads\/2026\/10\/aelo-pomoc-tickets-2-zadanie-en.png\" alt=\"Ticket details with the Why section and Create, Discuss, Publish buttons\" class=\"wp-image-1176\" width=\"582\" height=\"333\" loading=\"lazy\" style=\"width:582px\" srcset=\"https:\/\/aeloapp.io\/wp-content\/uploads\/2026\/10\/aelo-pomoc-tickets-2-zadanie-en.png 582w, https:\/\/aeloapp.io\/wp-content\/uploads\/2026\/10\/aelo-pomoc-tickets-2-zadanie-en-300x172.png 300w, https:\/\/aeloapp.io\/wp-content\/uploads\/2026\/10\/aelo-pomoc-tickets-2-zadanie-en-18x10.png 18w\" sizes=\"auto, (max-width: 582px) 100vw, 582px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Task details with the Why section and buttons. Sample content.<\/figcaption><\/figure>\n\n\n\n<h2 id=\"h-przyciski-utworz-omow-opublikuj\" class=\"wp-block-heading\">Buttons: Create, Discuss, Publish<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Create<\/strong>: prepares a content brief for the task in the <a href=\"https:\/\/aeloapp.io\/en\/help\/content-studio\/\">Studio<\/a>module, where you generate text from it.<\/li>\n\n\n\n<li><strong>Discuss<\/strong>: opens a conversation with an advisor in the <a href=\"https:\/\/aeloapp.io\/en\/help\/advisors\/\">Advisors<\/a>module, who will help you plan the task.<\/li>\n\n\n\n<li><strong>Publish<\/strong>: marks the task as done and moves it to the Published column. For off-site tasks you enter the address of the published material. It must start with http:\/\/ or https:\/\/ so the system can check the publication.<\/li>\n\n\n\n<li><strong>Archive<\/strong>: sets the task aside with a chosen reason (more below).<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Off-site tasks name the platform where the material is worth publishing. You enter the address only after publishing.<\/p>\n\n\n\n<h2 id=\"h-co-sie-dzieje-po-publikacji\" class=\"wp-block-heading\">What happens after publishing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After publishing, Aelo checks whether the task had an effect. In the Published column the task has a <strong>Check coverage<\/strong>button. The Detected and Verified columns show the next stages of this check.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Technical tasks, for example security headers, <a href=\"https:\/\/aeloapp.io\/en\/knowledge\/dictionary\/structural-data\/\">structured data<\/a>, the canonical address and FAQ, are checked directly on your website: when you publish and after you click \u201cCheck\u201d.<\/p>\n\n\n\n<h2 id=\"h-archiwizacja-z-powodem\" class=\"wp-block-heading\">Archiving with a reason<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you archive a task, you choose a reason: <strong>already done<\/strong>, <strong>not applicable<\/strong>, <strong>not now<\/strong> or <strong>wrong recommendation<\/strong>. Each works a little differently:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201eNot applicable\u201d is included in the findings in&nbsp;<a href=\"https:\/\/aeloapp.io\/en\/help\/brand-identity\/\">Brand identity<\/a>, so the report and the plan will not propose this again.<\/li>\n\n\n\n<li>\u201cNot now\u201d returns to Drafts on the date you choose.<\/li>\n\n\n\n<li>Archived tasks are not included in the PDF.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To restore a task from the Archive, use <strong>Restore<\/strong>.<\/p>\n\n\n\n<h2 id=\"h-od-czego-zaczac\" class=\"wp-block-heading\">Where to start<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On the list \u201cStart with these steps\u201d, Aelo suggests starting with the first task at the top. It is best to close the tasks from the Foundation stage first, because later stages build on them. You will see the results of the changes in <a href=\"https:\/\/aeloapp.io\/en\/help\/ai-visibility-scan-results\/\">AI Visibility<\/a> after the next scans. Effects take time: we explain why in the article <a href=\"https:\/\/aeloapp.io\/en\/knowledge\/why-do-changes-take-time\/\">why changes take time<\/a>.<\/p>\n\n\n\n<h2 id=\"h-zadania-na-stronie-i-poza-strona\" class=\"wp-block-heading\">On-site and off-site tasks<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tasks <strong>on site<\/strong> These are the changes you make to your own site: a new FAQ section, expanding a subpage to include a comparison, structured data or security headers. By contrast, the <strong>off-site<\/strong> tasks are actions elsewhere: a press release for a portal, submitting the brand to a ranking or a listing in a business directory with reviews.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Both kinds are needed. Your website gives the models facts about the brand, and independent sources confirm that these facts can be trusted. The switch above the board lets you work on one kind only, for example when someone other than the person handling external publications takes care of on-site tasks.<\/p>\n\n\n\n<h2 id=\"h-przykladowy-przebieg-zadania\" class=\"wp-block-heading\">A sample task flow<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The task \u201cAdd an FAQ section to the offer page\u201d waits in Drafts.<\/li>\n\n\n\n<li>You click <strong>Create<\/strong>, and in <a href=\"https:\/\/aeloapp.io\/en\/help\/content-studio\/\">Studio<\/a> you generate the section text.<\/li>\n\n\n\n<li>If you don't know where to start, you click <strong>Discuss<\/strong> and ask an advisor.<\/li>\n\n\n\n<li>You publish the section on your website and click <strong>Publish<\/strong> on the task.<\/li>\n\n\n\n<li>Aelo checks the task on your website, and you see the effect in AI answers in <a href=\"https:\/\/aeloapp.io\/en\/help\/ai-visibility-scan-results\/\">AI Visibility<\/a> after the next scans.<\/li>\n<\/ol>\n\n\n\n<h2 id=\"h-jak-ustalac-kolejnosc\" class=\"wp-block-heading\">How to set priorities<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Start with the <strong>Foundation<\/strong>stage. Later stages, such as First publications and First citations, build on it.<\/li>\n\n\n\n<li>Within a stage, pick tasks with <strong>small effort<\/strong>first: you will close them quickly and the effect will show up sooner.<\/li>\n\n\n\n<li>Archive tasks you won't do with the right reason. This way later reports won't repeat them.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Every completed task goes to <a href=\"https:\/\/aeloapp.io\/en\/help\/synapsis-brand-knowledge\/\">Synapsis<\/a> as an implementation, so the advisors and reports know what has already been done.<\/p>\n\n\n\n<h2 id=\"h-faq\" class=\"wp-block-heading\">FAQ<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1792541000001\"><strong class=\"schema-faq-question\">Where do the tasks in Tickets come from?<\/strong> <p class=\"schema-faq-answer\">From the Dossier, the audit and the outreach plan. You can also add your own card with the Add card button.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1792541000002\"><strong class=\"schema-faq-question\">What should I enter when publishing an off-site task?<\/strong> <p class=\"schema-faq-answer\">The full address of the published material, starting with http:\/\/ or https:\/\/. The system uses it to check the publication.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1792541000003\"><strong class=\"schema-faq-question\">What happens when I archive a task as \u201cNot applicable\u201d?<\/strong> <p class=\"schema-faq-answer\">It goes to the agreements in Brand identity, and the report and plan won't suggest it again.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1792541000004\"><strong class=\"schema-faq-question\">Can an archived task be restored?<\/strong> <p class=\"schema-faq-answer\">Yes. In the Archive column, click Restore on the task.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1792541000005\"><strong class=\"schema-faq-question\">What is the difference between an on-site and an off-site task?<\/strong> <p class=\"schema-faq-answer\">An on-site task is a change on your website, for example a new FAQ section. An off-site task is an action on another site, for example a press release or a ranking listing.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1792541000006\"><strong class=\"schema-faq-question\">Which tasks should I start with?<\/strong> <p class=\"schema-faq-answer\">With the Foundation stage, and within it with the small-effort tasks.<\/p> <\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Didn't find the answer to your question? Visit <a href=\"https:\/\/aeloapp.io\/en\/help\/\">Aelo Help<\/a> or write to <a href=\"mailto:kontakt@aeloapp.io\">kontakt@aeloapp.io<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>How the Tickets board in Aelo works: columns, task labels, the Create, Discuss and Publish buttons, publication checks and archiving with a reason.<\/p>","protected":false},"author":3,"featured_media":0,"parent":756,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_yoast_wpseo_focuskw":"jak pracowa\u0107 z zadaniami w Aelo","_yoast_wpseo_title":"Tickets w Aelo: jak pracowa\u0107 z zadaniami","_yoast_wpseo_metadesc":"Jak dzia\u0142a tablica Tickets w Aelo: kolumny, etykiety zada\u0144, przyciski Utw\u00f3rz, Om\u00f3w i Opublikuj, sprawdzanie publikacji i archiwizacja z 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